- Will I need a passport or visa to take a tour?
No passports or visas are required for any of our tours.
- Does my boat tour include admission into Boldt Castle?
No. Boldt Castle is a separate admission that you pay for at the castle.
- Where can we purchase tickets?
Tickets are available for purchase online or at our ticket booth when you arrive!
- What are our payment options?
We accept cash or credit (Visa, MasterCard, Discover, and American Express).
- Will the boat go out if it is raining?
Absolutely! Our boats have an enclosed deck in case of inclement weather. If the day starts out bad, it may be completely different by noon or evening.
Click the following link and type 13607 to check our updated local weather http://www.weatherchannel.com
- Can we smoke on the boat?
Smoking is not allowed on any vessel.
- Where do we park?
We offer free parking. If you use our GPS address, 47 James St, Alexandria Bay, NY 13607, this will bring you to our parking area. There will be parking attendants to direct you into the available lots.
- Are reservations required on public cruises?
Sightseeing cruises are available on a first come, first served basis. Specialty cruises, lunch cruises, and dinner cruises do require advance reservations.
- What time does boarding begin?
Boarding is 15 minutes prior to the cruise departure time.
- Are outside alcoholic beverages allowed?
No. Due to New York State Law, we do not allow any outside alcoholic beverages. There is a fully licensed New York State bar aboard our vessels.
- Can we bring our own food?
We do have a wonderful concession stand, and you can also order boxed lunches for any of our cruises, but you are also more than welcome to bring your own snacks.
- Are pets allowed on the boats?
Pets are allowed on our vessels as long as they are leashed and fully under your control. Pets are not allowed on any cruises where food is served. Pets are not allowed at Boldt Castle.
- Do you offer group rates?
Group rates are available for groups of 20 people or more. To be eligible for the group discount, we require one payment for the whole group. Please email [email protected] or call (315) 482-2611 for more information or to book your tour now.
- Do you offer private cruises?
Yes, we do. For more information about our private cruises, please email [email protected] or call (315) 482-2611.
- What is the cancellation or refund policy?
All Uncle Sam Boat Tour (USBT) ticket sales are final. However general tour tickets may be transferred to another date at any time based on availability.
If your ticket includes a meal such as lunch, dinner or boxed lunch USBT must be notified of the change at least 48 hours in advance so we may make necessary changes to our menu.
This policy does not apply to group or charter cruises. These specially planned events will be subject to individual agreements or contracts that may vary based on the event.
Uncle Sam Boat Tours does not cancel tours due to weather except in extreme conditions. We cruise regardless of wind, rain, sun or snow. Should a ticket-holder decide not to cruise due to weather USBT will not refund but will allow you to reschedule.
If for any reason USBT cancels ANY trip, due to weather or other safety concerns we will refund that purchase.